Privacy Policy

Western Plains Mitsubishi is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Western Plains Mitsubishi manages personal information. It is structured as follows:

1. Personal information Western Plains Mitsubishi collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Western Plains Mitsubishi and complaints
10. Changes to Privacy Policy

1. Personal information Western Plains Mitsubishi collects

The main types of personal information Western Plains Mitsubishi collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Western Plains Mitsubishi such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Western Plains Mitsubishi's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Western Plains Mitsubishi's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Western Plains Mitsubishi's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Western Plains Mitsubishi.

Western Plains Mitsubishi collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Western Plains Mitsubishi keeps of telephone calls, or emails received, or messages sent to Western Plains Mitsubishi or posted on Western Plains Mitsubishi's pages on social media);
• Western Plains Mitsubishi's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Western Plains Mitsubishi collects personal information in connection with running its business directly from the individual concerned. On occasion Western Plains Mitsubishi may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Western Plains Mitsubishi stores personal information in electronic and paper form.

Western Plains Mitsubishi uses and discloses personal information as follows:

• to source vehicles and sell them to Western Plains Mitsubishi's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Western Plains Mitsubishi's customers and prospective customers;
• to obtain products, services or information from Western Plains Mitsubishi's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Western Plains Mitsubishi knows about them);
• to operate and manage Western Plains Mitsubishi's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Western Plains Mitsubishi. For example, Western Plains Mitsubishi may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Western Plains Mitsubishi also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Western Plains Mitsubishi uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Western Plains Mitsubishi uses in the operation of the computer program is browsing history on Western Plains Mitsubishi's websites, name, contact information, and other information you may input into Western Plains Mitsubishi's websites. The level of human oversight Western Plains Mitsubishi provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Western Plains Mitsubishi's staff.

4. Cookies

Western Plains Mitsubishi uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Western Plains Mitsubishi's web server. Western Plains Mitsubishi may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Western Plains Mitsubishi's platforms and those social media platforms. Western Plains Mitsubishi's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Western Plains Mitsubishi's website.

5. Links to other websites

Western Plains Mitsubishi's website may contain links to third party websites. Western Plains Mitsubishi does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Western Plains Mitsubishi and do not wish to receive these communications from Western Plains Mitsubishi in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Western Plains Mitsubishi.

7. Overseas transfers

Western Plains Mitsubishi's website/s are hosted in Australia. On occasion, a third party service provider Western Plains Mitsubishi engages or that Western Plains Mitsubishi is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Western Plains Mitsubishi holds about them by contacting Western Plains Mitsubishi during business hours on (02) 6884 4577 or via the contact page.

Western Plains Mitsubishi may require an individual making a request to verify their identity before processing their request.

Western Plains Mitsubishi will aim to respond to all requests promptly and within 30 days.

Western Plains Mitsubishi may refuse a request where permitted or required by law. Western Plains Mitsubishi will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Western Plains Mitsubishi and complaints

If you have any queries, concerns or complaints about how Western Plains Mitsubishi handles your personal information please contact Western Plains Mitsubishi during business hours on (02) 6884 4577 or via the contact page. Western Plains Mitsubishi may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Western Plains Mitsubishi can understand the nature of your concern. In most cases, Western Plains Mitsubishi will ask that you put your request in writing.

Western Plains Mitsubishi takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Western Plains Mitsubishi's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 6884 4577
• Mailing Address: 45-71 Victoria St, Dubbo, NSW, 2830

10. Changes to Privacy Policy

Western Plains Mitsubishi may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.